Technical Support Technician

Technical Support Technician

Company Name: Continental Automotive Trading (UK) Ltd

Email Address: jane.cartwright@continental-corporation.com

As Technical Support Technician you will provide timely and accurate troubleshooting for issues/faults across the Continental range of garage products to ensure customer satisfaction.

Responsible for supporting all UK customers with technical and product advice in relation to the full range of garage & diagnostic equipment.
Focus on quality of service & first-time fix, feedback any requirements to improve products or services.
Produce documentation to support customer and engineers with procedures, manuals and best practice information.
Build solid customer relationships to support increased customer satisfaction.
Help customers troubleshoot issues they encounter while using the product and provide actionable information to resolve the problem.
Escalate difficult cases to quality or product management.
Coordinate calibration of customer equipment, ensure current service agreements are in place and that the sub-contracting of service companies is done in a timely manner.
Coordinate the installation of all garage equipment, liaise with service engineers and customers to ensure clarity of plans.

Job Requirements :

Experience working in a technical role, ideally a fast-paced support position, with proven problem solving and customer service skills.
Excellent communication skills.
Good time management skills within a high paced environment.
Customer centric approach to service and support with professional telephone manner.

What We Offer

A competitive salary package with annual “Value Sharing Bonus” paid to all employees.
A generous contributory pension scheme.
Healthcare cash back scheme.
25 Days holiday
Employee discounts on Continental tyres and other products.
Death in service insurance.
Flexible working.
On-going training and excellent personal development opportunities.